Called in at any time, day or night, during bad weather when there are outages. As a part of our company's commitment to diversity and inclusion, we again partnered with organizations such as Consumers Energy, General Motors (GM) and Quicken Loans, to recognize Women of Color in science, technology, engineering and math (STEM) disciplines. A motivated and experienced applicant, with strong management and team building skills. I have been working at DTE Energy full-time for less than a year, Staff and be rude and act as if they don’t want to help. Billing and payments Payment processing according to established guidelines. Knowledge of Deaf law regarding the necessary provision of interpreters, captioning, speech to text, and other methods that meet Deaf people’s needs. Read employee reviews and ratings on Glassdoor to decide if DTE Energy is right for you. We start first with our 10,000 employees working to serve customers and communities with affordable, reliable and clean energy. Does DTE Energy still have a Pension Plan for new employees? The "new" system doesn't work the way it is supposed to work. The middle management was unappreciative and there was a high turnover. Gathers data from customer records, reviews and analyzes customer records data to respond to and resolve billing, payment and service inquiries. Customer Service Representative at DTE Energy; Priscilla Pohutski Customer Service Representative at DTE Energy; Jasmine Collins Customer Service Representative at DTE Energy; malissa Mitchell-- For years we have had a laser focus on safety, which allowed us to make tremendous strides in our Safety journey. Mentors and teaches America Sign Language and Deaf culture at the college level to hearing students who want to become ASL interpreters. It can get tiring being on the phone for 8 hrs. Must have ability to identify and resolve customer complaints, payment problems and customer inquiries, while maintaining a high degree of customer satisfaction Must have thorough knowledge of various products and service, policies, procedures and regulations pertinent to the customers' needs. And we know that if each of us is healthy and well, we will be able to give our best personal energy to our work, our families and our communities. I enjoyed working at DTE it was very informative and I learned so much about how the process works with outage in the neighborhoods and community with bad weather damages the electrical lines. Very competitive pay, great benefits, great people to work with, advancement opportunities, relocation, great incentives, great community! One of these four Preferred 6 months of active contact with DTE Energy customers in a customer care representative role within the past 12 months 6 months of DTE Energy customer contact while employed by DTE Energy High School diploma or equivalent with 2 years of customer contact experience in a professional environment Technical diploma or Associate Degree (or two years of a fouryear degree) with 1 year of customer contact experience in a professional environment. To place an order for a natural gas line installation, please call: Call 800.338.0178 in Southeast Michigan Call 800.533.6220 in … To act as an expert spokesperson and interface with DTE Energy's various products and services in fulfillment of all internal and external customer needs. Management can suck too. DTE Energy employees earn $56,000 annually on average, or $27 per hour, which is 16% lower than the national salary average of $66,000 per year.According to our data, the highest paying job at DTE Energy is a Senior IT Project Manager at $106,000 annually while the lowest paying job at DTE Energy is a Customer Surveyor at $26,000 annually. Must have highly developed interpersonal skills. Get weekly updates, new jobs, and reviews, The most useful review selected by Indeed. Must be flexible and able to work shifts and extended period of overtime occurring any hour of the day or night and any day of the year. ), 7 of the Best Situational Interview Questions. How did you feel about telling people you worked at DTE Energy? How long after an interview do they call with an offer? Contact DTE Energy customer service. I was held to different standards. A leader who can work effectively in a team environment with teachers, students, and the Deaf Community. Build customer loyalty by providing superior service to meet or exceed the needs and expectations of all internal and external customers. Ask a question about working or interviewing at DTE Energy. Always on call and can be required to work mandatory overtime At short notice. 2000 2nd Ave Job Summary. Your response will be removed from the review – this cannot be undone. Must have intermediate analysis and decision making skills. Not for everyone if you dont like high call volumes and long days think twice before you decide to apply. Follows-up with key contacts in operational departments to assure timely resolution and completion of complaints, inquiries and requests. Process payments by phone per established guidelines. They have very nice employees, and is a great company to work for as a career. How long does it take to receive an offer if hired after an interview for a non-technical position? DTE Does not understand family emergencies and does not balance well . If you are switching to natural gas from liquid propane, your DTE Energy representative can provide an estimated cost for installation of a service line and meter (if needed). External customer inquiries include turn-ons, disconnects, credit and collection inquiries. Compensation does not line up with workload. A free inside look at company reviews and salaries posted anonymously by employees. Love the job!!! Diversity Score tracks how positively diverse employees rate their experience at, Customer Service Representative/Call Center, Sales Representative and Customer Service, Working as Customer Service Representative. Your trust is our top concern, so companies can't alter or remove reviews. 12 DTE Energy reviews. I enjoyed working for DTE I was fortunate to have supervisors that were great to work for they went out of their way to make sure I had all the training I needed. Detroit Not being able to assist a customer who cannot pay their bill. I’m applying for an unpaid position at DTE Energy. Are you required to work Saturdays as a Customer Service Representative? Opportunities for a full time position if you are a good worker. I would not recommend working with this company. My family had to come 1st. I was a contract employee. Reviews and analyzes customer records analyzing payment history to negotiate payment agreements for residential customers, as business dictates. What kind of drug test will I be required to take…. Initiates and responds to customer inquiries related to various products and services. What is the interview process like for a customer service representative? The best thing about the company is the benefits! Michigan United States If your life revolves around work, and you’re good with being in cliques this is the right place. There is not enough paid time off hours for a year. This will replace the current featured review for targeted profile. I worked at DTE Energy full-time for more than a year, Coworkers and team environment Must be flexible and able to work under changing priorities. We are now widening the lens to focus on Health & Well-being with the same rigor, vigor and instrumentation. DTE Energy You will enjoy good holiday breaks. Are you sure you want to remove this review from being featured for targeted profile? hopefully they get better management because the call center sucks. It's a job where you learn skills plus it's a job where you can move on to get experience in other departments. Must complete DOT Drug Test and satisfactory physical examination. To act as an expert spokesperson and interface with DTE Energy's various products and services in fulfillment of all internal and external customer needs. Our community is ready to answer. Passionate in support of the needs of the Deaf community. Great place to work if you do not have kids or if you have a good support system for them at home. Management and the Pay structure need to be revised. 8 Questions You Should Absolutely Ask An Interviewer. Must obtain an evaluation of "recommended" on both the EEI CSR Job Skills and Interactive Tests. Management sucks, pay sucks, lets see what else! Working together, we will achieve our goals through integrated, best-in-class programs spanning all four areas of total well-being: physical health, emotional wellness, social connectivity and financial fitness. Hourly Pay, Benefits, Holiday Pay, Vacation Hours, Management, Unbalanced Work/Personal Life, Mandatory Overtime During Bad Weather. I like making my own hours and the money is fair for the work all in all a good job. If there are any type of weather emergencies, and you work in the call center don’t expect it to be excused! On top of that, there were errors to the customers statement due to new billing program roll-out and upper management did not believe the CSRs when told about the errors. Glassdoor has 554 DTE Energy reviews submitted anonymously by DTE Energy employees. That's why we have embarked on a journey to become the healthiest and most well-being-supportive organization. DTE Energy’s utility and non-utility businesses are poised for significant growth. High School diploma or equivalent with 2 years' experience in a customer contact professional environment. Our non-utility businesses include a diversified portfolio of energy related companies, ranging from gas storage and pipelines to renewable power development.

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